Low Income Scheme prototype
Alpha sprint 3
Created 9 June 2016
Pensioner MVP
What we plan to test:
- Full end to end journey for Mr & Mrs Mattu persona
- Mr & Mrs Mattu would have part entitlement (HC3).
What we changed:
- Added partner questions
- Added content to tell users what they need to apply.
- Updated the prefered contact method.
- Benefits are only relevant to Mr & Mrs Mattu, based on their ages and situation.
- User can now tell us they have Premium Bonds, and the value.
- Save and restore functionality added.
What we found:
- On the done screen customers want the information about eye care help to be to the point like the explanations for other types of help.
- We tested some pages with a blind user using the JAWS screen reader, the mark up was quite good with some issues. The user liked the short to the point pages and was able to answer the questions presented to her.