Low Income Scheme prototype
Alpha sprint 4
Created 28 June 2016
Pensioner MVP
- Start page
- My lis home page
- Part help outcome
- Does anyone else live in your home?
- Save and restore version A
Exemption prototypes
What we plan to test:
- Full end to end journey for a single person or couple.
- They may receive benefits.
- They may live in their own home or rent.
- We will test savings, children living at home, a friend living at home.
What we changed:
- Improved journey for others in the home.
- Improved the exemption screens.
- Improved the what you need to apply screen.
- Improved save and continue / sign in screens.
- Improved feedback on the hub screen where a section is started / not started / complete.
- Added 2 step verification.
- User can now tell us about other properties.
What we found:
- Users we tested with (low digital skills) found the sign in confusing. They seemed to be more inclined to use a memorable word.
- They were overwhelmed by the sign in pages, there is too much being asked for at once.
- The page that tells users what they will need to apply is not direct enough. One of our users was confused by the title Low Income Scheme, 'I'm not on the l low income scheme' - she thought it was a type of benefit. Many of the users don't know what the low income scheme is.
- Users tried to select the whole row on the LIS home screen.